How do I place an order? To place an order, please call 909-489-4058 or email us at info@spidermonkey.com. How much is shipping? Shipping and handling charges are based on the total price of your order and shipping method. Table below reflects charges for ground shipments. Total Purchase Charge $25 and under $5 $25.01 - $50 $7 $50.01 - $100 $9 $100.01 and up $12 Ground shipments take 1-5 business days depending on destination. Orders are normally processed and shipped within 1-2 business days upon purchase. For consumer protection, all orders are subject for review. *2nd Business Day: On orders placed before 12 noon PST Monday-Friday (Add $7) *At this time, we only deliver inside the United States. International delivery will be available in the near future. Please also note that the billing address you provide must be a U.S. address. Spidermonkey.com ships via United States Postal Service (USPS). How can I be sure my order went through? Once we receive your order, you will receive an e-mail confirmation usually within minutes. The e-mail will include an order number for your reference. What if I need to make a return or exchange? Spidermonkey.com offers a 'Satisfaction Guarantee' policy on all purchases. You have up to 14 days from the date of purchase to return any merchandise that meets the following criteria: Clothing must not be worn, washed or damaged in any way. Spidermonkey.com cannot accept returns for items purchased in any stores. Items must be returned at their place of purchase. If Spidermonkey.com shipped you the wrong item or the item was damaged in shipment, please notify us asap at info@spidermonkey.com or call (909) 489-4058. Be sure to include your order number in the message. How do I know when my order has been shipped? When your order is sent, we will send you a second e-mail with a tracking number for the package. This email will contain a link where you can track your package online. How do I check the status of my order? The easiest way to check the status of your order is to check your e-mail. You'll receive two e-mails from us after placing an order. One is a confirmation, the other a completion notification that includes a tracking number. You can always e-mail us about order inquiries. Send an e-mail to, info@spidermonkey.com and be sure to include your order number in the message.